TERMS OF SERVICE
By purchasing Sessions: the Client is making a commitment to his/her/their health. Clients should follow the program and instructions of Trainer to the best of their ability to maximize their results and better achieve their goals. Remember, the ultimate results are up to the Client: Trainer will show the Client how to work their muscles correctly and encourage them to go to their safe limit, but the Client is the only one who can make sure works out consistently, eats properly, gets plenty of sleep, and lives a healthy lifestyle.
Specifics: Trainer and Client shall agree upon the time, program type, and location of personal training sessions at the rate set forth in this agreement.
Length of Sessions: Sessions will last approximately 50 minutes. Trainer may opt to vary the length of sessions at his/her discretion.
Punctuality: Failure to be prepared to train may result in a shortened workout or possible cancellation of the Session under paragraph eight (8) below if Client is more than fifteen (15) minutes late. If Client anticipates running late, they should contact Trainer as soon as possible.
Attire: Client must wear comfortable workout attire, including, but not limited to, clean t-shirts, shorts, tights, sweats, and/or tracksuits. Athletic shoes must be supportive and functional. Workout gloves are optional. Please do not hesitate to ask Trainer for advice on what type of clothing and shoes are appropriate.
Stopping Exercises: Client may refuse or stop any exercise for any reason. It is Client's responsibility to notify Trainer of any discomfort or pain arising from or during exercise, as well as, any and all other known limitations Client has or experiences so that Trainer may accommodate Client and substitute another exercise to work that particular muscle group.
Payment: Payment must be made in advance of sessions in either one lump sum, or equal monthly payments for session packages. Payment must be completed for all Sessions before any new or renewal contract may be signed. Trainer accepts cash, cheque, e-transfer, or credit. It is CLIENT'S RESPONSIBILITY to pay his/her bill, even in the event he/she does not receive an invoice. If Client's payment is more than two weeks overdue, Trainer may suspend Sessions until Client's outstanding invoice is current.
Cancellation of Individual Sessions: Twenty-four (24) hour cancellation notice, by phone or email, is required for rescheduling or cancelling any and all individual Sessions. Any and all cancellations with less than twenty-four (24) hours notice will result in forfeiture of the Session without refund. If Trainer must cancel a Session, he will do so, by phone, with at least twenty-four (24) hours notice or Client will receive a complimentary Session for his/her inconvenience. This complimentary Session must be used within sixty days of the date of the cancelled Session. After sixty days, the offer of a complimentary Session will expire.
Cancellation and Refund of All Sessions: Client may cancel this agreement within 3 sessions for a full refund of any and all monies paid.
Death or Disability: Should Client become unable to use or receive services under this contract dues to death or disability, Client, or Client's estate as the case may be, shall be liable only for that portion of the charges allocable to the time prior to death or the onset of disability.
Cancellations in Writing: Notice of cancellation must be made in writing and delivered to Trainer in person for any and all cancellations of all Sessions or all remaining Sessions subject to the requirements of paragraphs nine (9) to eleven (1) above. All refunds will be made to the customer or his estate within thirty (30) days of receipt of the cancellation notice.
Option to Renew: By repurchasing a package, Client acknowledges and agrees that Trainer acted professionally in all prior sessions.
Session Frequency: Client agrees to commit to at least one personal training session per week, where there will be an expiry of sessions depending on the number of sessions purchased.